I recently led a continuous improvement project focused on enhancing the design and aesthetics of a wellness venue. For a month, the ideas had been shared and discussed among stakeholders and the team. Both groups liked the concept, so the team and I got straight to work. We spent two weeks developing the design, budget, and timeline.
Everything seemed to be running smoothly. The timeline was nearly finalized, and the design and budget were close behind. We scheduled a presentation to discuss the project’s expectations and receive input from the stakeholders. However, during the presentation, the stakeholders unexpectedly rejected the idea. They expressed that it went completely against the design criteria. The team and I were shocked and confused. For the past month, it had been communicated that a “premium and quality” aesthetic was desired, but now we were being told to deliver a “simple and spartan” look and feel.
We spent the next hour in an intense discussion. While it was a healthy conversation, it left everyone involved feeling drained. The discussion ended with the uneasy realization that our two weeks of time and energy could have been used more productively.
The root cause of this issue is simple: our values were not clearly defined. When we define our values, our decision-making becomes consistent and reliable. When we follow our values, our actions are genuine and authentic. We save time and energy. We favor simplicity and objectivity over complexity and subjectivity.
An example: I recently quit my cushy, high-paying corporate job to join a wellness startup at a significantly lower pay. It was one of the easiest decisions I’ve ever made. When people asked me why I did it, I told them it aligned with my values – exploration, learning, balance, and health. Without a doubt, this decision has delivered greater value in all four areas than my previous role.
Now, it’s your turn. Take a moment to write down your values. Sleep on this list, then narrow it down. Ask yourself, “Is this truly me? How do I wish to spend my time?” Let the exercise take as long as it needs. This is the foundation on which our decision-making and actions rest, so there’s no rush. When you can ask yourself these questions and answer “yes” without hesitation, you’ll know the process is complete. Review your values yearly and repeat. It’s not uncommon for our value system to change as we age – this is both natural and healthy. Until then, let your values guide you.
